The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Belgian Treasures BVBA.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.
The right of withdrawal period will expire 14 calendar days after the date:
a) in the case of a service agreement or digital content that is delivered in a non-material medium : “the agreement was entered into”.
b) of the sales agreement (including agreements that concern both goods and services): “when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.
c) of the agreements where the Customer will receive separate deliveries of goods from the same order: “when the last of the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.
d) of agreements concerning the delivery of goods that consists of different shipments or parts: “when the last shipment or last part has been physically received by the Customer or a third party indicated by the Customer that is not the carrier”.
e) of the agreement concerning regular delivery of goods during a specific period: “when the first shipment of goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.
To exercise the right of withdrawal, the Customer must notifie Belgian Treasures BVBA, Mageleinstraat 5, 9000 Ghent-Belgium, +32 0478 99 56 16, firstname.lastname@example.org [enter the name of your business and address here, and, if possible, your phone and fax numbers and e-mail address] in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.
To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has no later than 14 calendar days from the day that they notify Belgian Treasures BVBA of their decision to withdraw from the agreement to send back or hand over the goods to Belgian Treasures BVBA, Mageleinstraat 5, 9000 Gent – Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Client.
If the returned product is reduced in value in any way, Belgian Treasures BVBA is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
.Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
If the Customer withdraws from the agreement, Belgian Treasures BVBA shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Belgian Treasures BVBA was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Belgian Treasures BVBA may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.
Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Belgian Treasures BVBA will not be refunded.
Belgian Treasures BVBA shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.
APPENDIX 1: TEMPLATE – WITHDRAWAL FORM
Dear Customer, you should only complete this form and return it should you want to withdraw from the agreement.
To Belgian Treasures BVBA, Mageleinstraat 5, 9000 Ghent-Belgium, +32 0478 99 56 16, email@example.com.
I/We Belgian Treasures BVBA hereby inform you that I/we Belgian Treasures BVBA want to withdraw from the agreement concerning the sale of the following goods/delivery of the following service (*):
Ordered on (*)/Received on (*):
Name/Names of consumer(s):
Address of consumer(s):
Signature of consumer(s) [only when this form will be submitted on paper]:
(*) = strike out what is not applicable.